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Rosean Frank-Alexander

Product Manager & UI/UX Designer

rosean.frankalexander@gmail.com roseanfrankale.github.io

Durham, NC / Madrid, ES

Skills

Product & Strategy

Product Lifecycle, Agile/Scrum, Roadmap Strategy, User Research, ISO Compliance, Customer Success

Design & UX

Wireframing, Prototyping, User Journeys, Design Systems, Responsive Design, Accessibility

Technical

HTML5/CSS3, JavaScript (React, Vue), Tailwind CSS, Git, API Integration

Toolkit

Figma Adobe CC Jira HubSpot Notion Google Analytics VS Code

Education

N.C. Wesleyan University

2015

  • B.S. Computer Information Systems
  • B.A. Business Administration

Certifications

  • Google UX Design Certificate
  • Digital Product Management (UVA)
  • Google Analytics Individual Qual.
  • HubSpot Inbound Sales

Professional Experience

Director of Product & Technology

Nov 2020 - Jun 2024

Nebusis Cloud Services • Reston, VA / Remote

  • Collaborated with CEO to define and execute product roadmap, resulting in a 12% increase in user engagement.
  • Spearheaded ISO AI projects, integrating generative AI for automated policy creation.
  • Directed multi-location onboarding for global clients, streamlining the implementation process.
  • Architected scalable software processes and design systems to support rapid iteration.

Frontend & E-commerce Consultant

Aug 2019 - Jun 2020

Newsoil, LLC. • Durham, NC

  • Architected website and e-commerce roadmap, migrating legacy systems to modern stacks.
  • Implemented automated order tracking and confirmation systems.
  • Integrated WooCommerce store, resulting in a 50% increase in online transaction rates.

Director of Customer Success

Jan 2019 - Jul 2019

BruVue Inc. • Durham, NC

  • Managed customer retention and onboarding for an IoT-based inventory system.
  • Translated user feedback into actionable product specifications and user stories for the engineering team.
  • Assisted with frontend updates (React/Node) and marketing collateral design.

Project Manager / CS

2016 - 2017

Spreedly Inc. • Durham, NC

  • Facilitated Annual PCI Compliance Assessments with SRE/DevOps teams.
  • Managed inbound leads and technical implementation inquiries for the payment API.
  • Provided technical assistance for migration inquiries and gateway integrations.

Technical Operations Specialist

2014 - 2016

Etix Inc. • Morrisville, NC

  • Orchestrated product/hardware planning and procurement for nationwide equipment rollouts.
  • Implemented barcode asset tagging for $2.5M of rental equipment.
  • Reduced hardware inventory by 35%, saving $200K+ annually.